One of the worst customer service experiences I have ever had. Ordered part for a new kitchen - the box arrived and looked like it had been opened. Apparently it had and was the wrong part. After telling us that they didn't make mistakes (laughable) we sent the wrong part back and they acknowledged the error. Instead of making it right by sending the right part, they neglected to do so (even though they had our money). When we followed up on the part, they tried to charge us over $70 to overnight it due to their error. After much arguing, they agreed to waive the fee. But wait, there's more.. They never actually sent the part overnight - so currently, we still have paid over $450 to Hafele but have no part to show for it. Learn from our mistake.. Order from somewhere better
Excellent service and product. What more can I say?
Offer many many more options in the kitchen solutions->waste management section in the foreign markets like UK, Germany, and Australia. Very let down they are unwilling to sell many of these great products here in the U.S.A. or at least help to facilitate an overseas transaction/sale.
It was pleasant and the people are glad to help you
Hafele America Co is a US Hardware Store based in Archdale, North Carolina. Hafele America Co is located at 3901 Cheyenne Dr, Archdale, NC 27263, USA.
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