4
3901 Cheyenne Dr, Archdale, NC 27263, USA
Archdale, North Carolina 27263
+1 336-434-2322

One of the worst customer service experiences I have ever had. Ordered part for a new kitchen - the box arrived and looked like it had been opened. Apparently it had and was the wrong part. After telling us that they didn't make mistakes (laughable) we sent the wrong part back and they acknowledged the error. Instead of making it right by sending the right part, they neglected to do so (even though they had our money). When we followed up on the part, they tried to charge us over $70 to overnight it due to their error. After much arguing, they agreed to waive the fee. But wait, there's more.. They never actually sent the part overnight - so currently, we still have paid over $450 to Hafele but have no part to show for it. Learn from our mistake.. Order from somewhere better

Excellent service and product. What more can I say?

Offer many many more options in the kitchen solutions->waste management section in the foreign markets like UK, Germany, and Australia. Very let down they are unwilling to sell many of these great products here in the U.S.A. or at least help to facilitate an overseas transaction/sale.

It was pleasant and the people are glad to help you

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Hafele America Co — Hardware Store in Archdale

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Hafele America Co

Hardware Store at 3901 Cheyenne Dr, Archdale, NC 27263, USA. Here you will find detailed information about Hafele America Co: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    7:30 AM – 8:00 PM
  • Tuesday
    7:30 AM – 8:00 PM
  • Wednesday
    7:30 AM – 8:00 PM
  • Thursday
    7:30 AM – 8:00 PM
  • Friday
    7:30 AM – 8:00 PM
  • Saturday
    Closed
  • Sunday
    Closed

Rating

5
/
5
Based on 4 reviews

Contacts

Categories:
State:
North Carolina
Address:
3901 Cheyenne Dr, Archdale, NC 27263, USA.
City:
Archdale
Postcode:
27263

About Hafele America Co

Hafele America Co is a US Hardware Store based in Archdale, North Carolina. Hafele America Co is located at 3901 Cheyenne Dr, Archdale, NC 27263, USA.


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ALL reviews about Hafele America Co

  • Jonathan
    Added 2016.05.20
    One of the worst customer service experiences I have ever had. Ordered part for a new kitchen - the box arrived and looked like it had been opened. Apparently it had and was the wrong part. After telling us that they didn't make mistakes (laughable) we sent the wrong part back and they acknowledged the error. Instead of making it right by sending the right part, they neglected to do so (even though they had our money). When we followed up on the part, they tried to charge us over $70 to overnight it due to their error. After much arguing, they agreed to waive the fee. But wait, there's more.. They never actually sent the part overnight - so currently, we still have paid over $450 to Hafele but have no part to show for it. Learn from our mistake.. Order from somewhere better
  • Robert
    Added 2015.09.10
    Excellent service and product. What more can I say?
  • Faith
    Added 2014.06.17
    Offer many many more options in the kitchen solutions->waste management section in the foreign markets like UK, Germany, and Australia. Very let down they are unwilling to sell many of these great products here in the U.S.A. or at least help to facilitate an overseas transaction/sale.
  • Audrey
    Added 2013.05.05
    It was pleasant and the people are glad to help you
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